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Demand management begins with supplying your sales team with the tools they need to track opportunities, convert leads, manage their assigned accounts, territories and/or partners and forecast sales. These activities are found in Sales Force Automation systems (SFA), typically a part of a company's customer relationship management system.
SFA includes a contact management system which tracks all contact that has been made with a given customer, the purpose of the contact, and any follow up that might be required. This ensures that sales efforts won't be duplicated eliminating the risk of irritating customers. SFA also includes a sales lead tracking system, which lists potential customers. Other elements of an SFA system include sales forecasting, order management and product knowledge. SFA systems must have strong collaboration features such that all affected departments (sales, customer service, marketing, production) have access to the data and can enter updates on customer contacts and action items.
Sales order management is integrated into the entire demand management process. In this application you enter new orders and change orders, configure products and check pricing, approve non-standard orders or special pricing, determine payment terms, get credit approval and release to production or fulfillment.
Xentza's mission is to provide web based business solutions for the extended enterprise that integrates the collaboration of internal and external contributors to automate the entire process of demand management.
To learn more about any member of the Xtenza Solutions application family for demand management, visit one of the pages listed below:
If you don't see a solution that meets your needs, then Contact Us.
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