One of the most critical tasks of any business is to capture customers' orders, ship products or provide services and then invoice the customer. To ensure superior and consistent customer service, you must be able to efficiently manage both low-volume and high-volume orders, handle credit management checks, check product availability, and track orders. With end-to-end sales order management processes, you can integrate your financial and supply chain operations - from manufacturing and distribution to service.

eOrdermate by Xtenza Solutions is a web based order management application that supports a variety of sales order management requirements such as make to order, ship to order, engineer to order, batch processing, returns, and consignments. eOrdermate is a collaborative application that can eliminate manual order entry. Distributors, sales representatives, and/or customer users can use their web browser to submit orders online that then flow automatically into your system. Any required order review or credit approval steps can be managed via a customized electronic workflow.

Xtenza Solutions enables your sales operations team to maintain a graphical overview of the status of all customer orders, easily updating the customer (via email) as the order progresses through manufacturing and/or shipping. It will also produce the necessary documents to fulfill the order including documents which can be used as the packing list, dispatch note and invoice. Included in this application are a range of innovative features which simplify the management of orders within your business, making your job easier and substantially quicker, saving you money.

• Create and manage standard and special price quotes
• Order entry available to customer, field sales or operations
• Easily customize order screens, forms and workflow rules
• User defined automatic email alerts and reminders
• Interface with existing ERP or legacy systems from SAP and Oracle using intelligent connectors
• Deployable in a variety of environments: On-Demand via the internet, hosted by an ASP (Application Service Provider) or licensed and installed behind your company's firewall

• Comprehensive order tracking
• Multiple price lists managed by customer and order volumes
• Automatically enforce customer credit limits with exceptions handled through a configurable management approval process
• Arrange shipments and documents and provide automatic customer notices
• Build complete, meaningful, and sophisticated Web-based reports reliably
• Manage backorders with customer defined rules
• Access is secured through passwords and 128-bit SSL encryption for on-demand users.

• Easy to configure
• Quick to implement - be up and running in a less than a week
• Support for legacy data integration and customization
• Easy to learn, accessible from any intelligent device with full browser capabilities
• Flexible payment terms - monthly, annual, one time license fee. With On-Demand implementations, pay only for the number of users you need with no long term obligations